Draft — pending legal review. This page describes how this website currently works. Highlighted details are still to be confirmed.
Who we are
This website is operated by [To be confirmed: company legal name] (“TravelPortal”, “we”, “us”), registered under company number [To be confirmed: company number], with its registered office at [To be confirmed: registered office address].
We are the controller of the personal information described in this policy. We have offices inUnited Kingdom, New Zealand and Nepal.
What this policy covers
This policy covers this website and the enquiries you make to us by phone, email or in person using the contact details on it.
It does not cover the TravelPortal platform or back office used by our customers. Personal information processed through the platform is covered by our customer agreements and the privacy information provided with the platform.
Information we collect
When you browse this website
This website does not use cookies, analytics or advertising tools, and it does not load content from other companies. See our cookie policy for details.
Like all websites, the service that hosts this site ([To be confirmed: hosting provider]) automatically processes technical information needed to deliver pages to your device, such as your IP address, browser type and the pages you request. This is kept in server logs for security and reliability.
Tools on this website
- Demo planner. The “Plan your conversation” tool on our Contact page creates a text file on your device. What you type is not sent to us or stored by us.
- FAQ search. Searching our FAQs happens entirely in your browser. Your search is not sent to us.
- System status. Where live status is enabled, your browser requests the latest status from our status service, which receives standard technical information such as your IP address. No other personal information is involved.
When you contact us
When you call, email or meet us, we collect the information you choose to share, such as your name, job title, company, email address, phone number and details of your business and enquiry.
How we use information
- To respond to your enquiry and arrange or follow up on a demo.
- To provide information about TravelPortal products you have asked about.
- To operate, secure and improve this website.
- To meet our legal and regulatory obligations.
We do not sell personal information, and we do not use it for automated decision-making.
Our lawful bases
Under UK and EU data protection law (UK GDPR, the Data Protection Act 2018 and the EU GDPR), we rely on:
- Legitimate interests: responding to business enquiries and keeping this website secure.
- Steps before entering into a contract: where you ask us for information or a proposal before becoming a customer.
- Legal obligation: where we must keep or disclose information by law.
International transfers
Our team works across United Kingdom, New Zealand and Nepal, so your information may be accessed from these countries. Where personal information is transferred outside the UK or the European Economic Area to a country without an adequacy decision, we put appropriate safeguards in place, such as standard contractual clauses.
How long we keep it
We keep enquiry information for [To be confirmed: enquiry retention period], unless we need it for longer to meet a legal obligation or you become a customer. Server logs are kept by our hosting provider for a limited period for security purposes.
Your rights
You have the right to:
- access the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to us using your information based on our legitimate interests;
- receive your information in a portable format, where applicable.
To exercise any of these rights, contact us using the details below. We will respond within one month, and we may need to confirm your identity first.
Complaints
If you have concerns about how we handle your information, please contact us first so we can help. You also have the right to complain to a data protection authority:
- United Kingdom: the Information Commissioner’s Office (ico.org.uk)
- New Zealand: the Office of the Privacy Commissioner (privacy.org.nz)
- European Economic Area: the data protection authority in the country where you live or work
Changes to this policy
We will update this policy when the way we handle personal information changes, for example if we add new features to this website. The date at the top of this page shows when it was last updated.
Contact us
For privacy questions or to exercise your rights, contact:
- Email: [To be confirmed: privacy contact email]
- Post: [To be confirmed: company legal name],[To be confirmed: registered office address]
- General enquiries: info@travelportal.com